> ## Documentation Index
> Fetch the complete documentation index at: https://docs.integratewise.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support on SpineWorkspace

> The Customer Support solution unifies tickets, accounts, communications, and product signals into one workbench for faster, contextual resolution.

The Customer Support solution turns SpineWorkspace into a support operating surface. Every ticket opens with the full account and usage context, past cases, and communications, and Twin helps triage, draft responses, and close cases with governed updates back to the ticketing system.

## What You Get

* **Queues, inbox, and case views** projected from Zendesk, Freshdesk, or Intercom.
* **Full account context** on every case, including CRM and billing history.
* **Twin-drafted responses** and triage suggestions.
* **Governed ticket updates** and escalations across systems.

## Related

* [Domain workbench for Support](/internal-docs/domains/support/index)
* [Domain workbench for Service](/internal-docs/domains/service/index)
* [Solutions: Account Success](/solutions/account-success)