The Pipeline
1
Intake
Signals arrive through connectors: structured records from CRM or support platforms, unstructured emails and documents, AI-derived classifications and summaries, and explicit identity assertions. Everything enters through the ingestion surface of Spine Fabric.
2
Load
Raw payloads are normalized into the canonical model. Format differences, encoding quirks, and source-specific conventions are reconciled so that downstream stages see consistent representations regardless of origin.
3
Normalize
Semantic normalization ensures that similar concepts from different sources are treated uniformly. A “customer” in one system and an “account” in another are brought into the same conceptual frame without field-level mapping tables.
4
Resolve Identity
Duplicate and related records are linked to canonical entities. Identity resolution collapses fragments so that a single person, account, or contract exists as one coherent object in the fabric, even when source systems disagree on identifiers.
5
Thread Events
Normalized and resolved events are placed onto ordered timelines associated with their canonical entities. Events are threaded so that causality and sequence are preserved: what happened, to whom, and in what order.
6
Assemble Context
For any focus that requires action or review, the contextual layer produces a working picture. It gathers the focus entity, its neighbors, recent events, evidence, prior decisions, and relevant memory into a scoped, coherent view.
7
Project into Domains
The assembled context is tailored for the consuming surface. A support projection emphasizes ticket history and SLA posture. A finance projection emphasizes contract terms and billing status. The same fabric powers all views.
8
OODA
Observe, orient, decide, act. Twin and agents consume the projected context, assess the situation, select a course of action, and prepare to execute. The decision loop runs within the Spine Agent Network, drawing on the fabric for orientation.
9
Governance
Before any action is taken against a source system, policy checks are applied. Authorization boundaries, data handling rules, and business constraints are enforced here so that execution is always compliant.
10
Capability Execution
Approved actions are routed through the capability layer to the appropriate connector. Writes, updates, messages, and other side effects are executed against source systems, with the Spine Agent Network handling routing and handoff.
11
State Update
Outcomes from execution are reflected back into Spine Fabric. Canonical entities are updated, new events are recorded, and the fabric’s picture of truth advances.
12
Receipt and Continuation
Agent actions and system writes generate receipts that enter memory. These receipts inform future context assembly, enable audit, and allow workflows to continue from known state rather than guessing.
How the System Path Feeds the Fabric and Network
The System Path is not a one-way street. It is a loop.Every completed cycle updates Spine Fabric, which updates the picture available to the Spine Agent Network, which enables the next cycle of context assembly, OODA, and execution.